Career Opportunities

Private Wealth Relationship Manager

Fast-paced independent CT wealth management firm committed to long-term growth seeks an experienced customer service professional to join our growing team. The Private Wealth Relationship Manager Is a full-time position responsible for administrative support to a team of advisors and providing exceptional customer service. Financial services industry experience preferred.

Interested parties should email their resume and cover letter with “PWRM” in the subject line to Gottfried & Somberg Wealth Management, LLC, is located at 340 Hebron Avenue, Glastonbury, CT 06033.

Principal responsibilities:

  • Respond to client questions and service requests regarding general account info, online access, withdrawals, transfers, and investments.
  • Use excellent customer service skills to build client relationships. Engage in regular contact with clients via telephone, email, and letters.
  • Schedule client meetings, prepare forms, perform necessary follow up after meetings, and create correspondence as directed by advisor.
  • Process withdrawals and transfers, and assist clients with completing forms and performing rollover conference calls.
  • Complete projects with precision while adhering to workflow deadlines.
  • Track all pending business paperwork. Follow up on outstanding transactions with our broker/dealer Commonwealth Financial (e.g., transfers). When documents are outstanding, update pending business summary sheet for advisor’s attention; track and tally all outstanding work weekly.
  • Use customer relationship management (CRM) system to maintain updated client records and record office contact with each client to ensure continuity and quality of service.
  • File and maintain up-to-date organized client files, including copies of all signed applications, forms, and correspondence according to Commonwealth’s Compliance requirements.
  • Regularly review our broker/dealer Commonwealth news items, technology updates, and e-mail communications; report pertinent information back to advisor.
  • Provide office coverage in the absence of other administrative staff.
  • Anticipate advisor needs and handle them proactively.
  • Regularly review processes and make suggestions to improve office functions.
  • Place trades through Commonwealth at advisor’s direction, if licensed.
  • Familiarity with 401(k) plan administration preferred.

Required skills and knowledge

  • Desire and commitment to providing exceptional customer service
  • Ability to work on a team 
  • Excellent time management and multi-tasking skills to manage multiple deadlines with precision
  • Superb attention to detail
  • Excellent written and verbal communication skills to interact with people across all levels of the business
  • Sophisticated organizational skills for maintaining paper and electronic files
  • Proficiency with customer relationship management (CRM) systems to track client data
  • 3+ years of experience in the financial services industry; experience working with National Financial Services (NFS) processes and forms preferred
  • College degree preferred
  • FINRA Series 6 or FINRA Series 7 registration preferred; FINRA Series 63 and insurance license a plus
  • Knowledge of 401(k) plans preferred, and ability to service a plus

Gottfried & Somberg Wealth Management, LLC, offers paid NYSE holidays, vacation and sick/personal days; a 401(k) retirement plan with a company match; and participation in health, dental, life, and disability insurance plans.