Private Wealth Relationship Manager
Fast-paced independent CT Wealth Management firm committed to long-term growth seeks an experienced customer service professional to join our growing team. The Private Wealth Relationship Manager Is a full-time position responsible for administrative support to a team of advisors and providing exceptional customer service. Financial services industry experience preferred. Interested parties should email their resume and cover letter with “PWRM” in the subject line to [email protected]. Gottfried & Somberg Wealth Management LLC is located at 340 Hebron Avenue, Glastonbury, CT 06033.
Principal responsibilities:
-
Respond to client questions and service requests regarding general account info, online access, withdrawals, transfers, and investments.
-
Use excellent customer service skills to build client relationships.Engage in regular contact with clients via telephone, email and letters.
-
Schedule client meetings, prepare forms, perform necessary follow up after meetings, and create correspondence as directed by advisor.
-
Process withdrawals and transfers, and assist clients with completing forms and performing rollover conference calls.
-
Complete projects with precision while adhering to workflow deadlines.
-
Track all pending business paperwork. Follow up on outstanding transactions with our broker/dealer Commonwealth Financial (e.g., transfers). When documents are outstanding, update pending business summary sheet for advisor’s attention; track and tally all outstanding work weekly.
-
Use Customer Relationship Management (CRM) system to maintain updated client records and record office contact with each client to ensure continuity and quality of service
-
File and maintain up-to-date organized client files, including copies of all signed applications, forms, and correspondence according to Commonwealth’s Compliance requirements.
-
Regularly review our broker/dealer Commonwealth news items, technology updates, and e-mail communications; report pertinent information back to advisor.
-
Provide office coverage in the absence of other administrative staff.
-
Anticipate advisor needs and handle them proactively.
-
Regularly review processes and make suggestions to improve office functions
-
Place trades through Commonwealth at advisor’s direction, if licensed.
-
Knowledge of 401k plans and ability to service preferred
Required skills and knowledge
-
Desire and commitment to provide exceptional customer service
-
Ability to work on a team and
-
Excellent time management and multi-tasking skills to manage multiple deadlines with precision
-
Superb attention to detail
-
Excellent written and verbal communication skills to interact with people across all levels of the business
-
Sophisticated organizational skills for maintaining paper and electronic files
-
Proficiency with Customer Relationship Management (CRM) systems to track client data
-
3+ years of experience in the financial services industry; experience working with National Financial Services (NFS) processes and forms preferred
-
College degree preferred
-
FINRA Series 6 or FINRA Series 7 registration preferred; FINRA Series 63 and Insurance license a plus
-
Familiarity with 401k plan administration preferred
Gottfried & Somberg Wealth Management LLC offers paid NYSE holidays, vacation and sick/personal days; a 401(k) retirement plan with a company match; and participation in health, life and disability insurance plans.